FAQ

When will my order ship? 

For all in-stock items, most orders that are placed via this website by 2:00 PM (CST) on a business day will ship the same day.This does not apply to:
 

• Large wholesale purchases

• International orders

• Customized products

• Print-to-order or Wood Shop products

• Dropship vendor items

• Special orders

 

What do I do if I receive the incorrect product?

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If an incorrect product is received, please report this to us within 7 days of receiving your order. We may request that the incorrect item be returned to us at our expense. If the item is not returned, you may be charged for the incorrect item. You can submit a support ticket to us through our 'Contact us' form on our website or email us at @couturecocktailsusa@gmail.com

What if my order is returned by the carrier?

If your order is returned by the carrier due to part or all of the address being provided incorrectly, for refusal, the receiver was unavailable at all attempts or the package was unclaimed, you will be responsible for the associated shipping fees to reship the order. If you are an international customer and refuse a package due to customs and/or brokerage fees, or any other reason, you may be ineligible for a refund or reshipment.

 

What is your Returns Policy? Do you charge a restocking fee?

 

If, for any reason, you are unsatisfied with the products you received, simply submit a Support Ticket to request a return.  Items sent back without prior RMA approval may be denied. Returns will not be accepted unless they are complete. All original boxes, packing materials, parts, components, and pieces must be returned to us for a return to be processed. Returns will not be granted without all of the products original packaging and parts. Refunds requested for returns are subject to a 15% restocking fee. Restocking fees do not apply to returns for exchange. ALL associated shipping fees are non-refundable. We do not issue return labels for returns or exchanges.

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How do I cancel my event? 

 

the remaining balance is due 14 days prior to the event date. All cancellations must be done verbally via telephone or through email communication at least 14 days prior to the event date . There is a $300.00 Cancellation fee unless caused by events declared as a natural disaster or acts of God. All reoccurring/Second time cancellations will incur a fee of  100% of the total package cost. No exceptions.

 

 

How far do you travel for events? 

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We travel everywhere within the United States. If interested in booking an event located outside of the US please contact us directly to confirm accommodations. 

 

Do you offer special bulk pricing for paint n sip kits?

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Yes we do. Please contact us directly for pricing and availability.